Fulfillment guarantee supports dropshipping and add-to-cart orders but will not be applied to bulk orders. Make sure that your designs meet our policy and requirement, then the fulfillment guarantee will apply once we have received your payment for orders.
Q: Why can’t I edit some designs?
You are able to edit your own designs only and you are not authorized to edit the design in the following cases.
1. Designs that are shared by your sub-account with you cannot be edited.
2. The Edit Design feature is introduced in July 2022, for designs created before that date can’t be edited.
3. Designs cannot be edited for Design-Plus products purchased directly from POPCUSTOMS.
POPCUSTOMS 如何配合亚马逊定制计划
一、在 POPCUSTOMS 创建一个亚马逊店铺,便于后期管理
二、下载 POPCUSTOMS 提供的图片蒙版并应用到定制计划商品
三、将定制计划的订单导入到 POPCUSTOMS
Q: What should I do if my store can’t integrate into POPCUSTOMS?
Please take some time to read this article if your store is not Shopify/ Etsy/ WooCommerce/ BigCommerce/ Wix/ Amazon, and can’t integrate into POPCUSTOMS but you want to sell with us.
Step 1: Create a POPStandard store
Step 2: Export order template & designs from POPCUSTOMS
Step 3: Import designs to your store
Step 4: Export orders from your store
Step 5: Fill in order info to our order template and import it to POPCUSTOMS
Step 1: Create a POPStandard store
Create a custom POPStandard store on POPCUSTOMS.

Step 2: Export designs & order template from POPCUSTOMS
Go to Dashboard -> My Designs to find the designs that you want to sync to your store. Select the product and click Bulk actions -> Export designs.

Then choose Default Template -> General to select the custom store that you created in Step 1 to export designs.

At the same time, please

Q: How long does it take for a new Etsy order to come to POPCUSTOMS?
For technical reasons, Etsy won’t notify popcustoms.com of new orders therefore we’ll have to pull the orders on a regular interval.
We choose 1 hour as the interval and we might reduce the interval in the future.
If you want to pull orders immediately, please go to Dashboard -> Orders to pull the order manually right away.

📢Updated Collection -Newest mock ups in our POP account !
Hi, Customsers & Artists!
You chance to get more about PopCustoms Products :
As of now you will find our new collection “Cycling Jerseys “Clothing and new styles of Hats / Jewelry / Shoes /Bags in Popcustoms —–New Products to growing your ecommercr business , check more :
1: Hats & Caps (Printing & Embroidered )
Check out : https://popcustoms.com/products/all-hats-caps?page=1&limit=24&basic_category_id=214
2: Jewelry (Rings & Bracelets & Necklaces )
Check out : https://popcustoms.com/products/all-jewelry-accessories?page=1&limit=24&basic_category_id=276
3: Men’s Pro Team Jersey &Training Tights and A Suit Collection
Check out : hthttps://popcustoms.com/products/sport-wear-products?page=1&limit=24&basic_category_id=189
4: Shoes & Bags in 30% OFF promotion for MOther’s Day
Check out : https://popcustoms.com/products?page=1&limit=24&promotion_ids%5B%5D=3&sort=promotion_sort&direction=asc
Enjoy !And keep in touch !
Business@popcustoms.com

💥30% OFF!- Gifts best to Celebrate Mother’s Day!💥
Hi, Customers & Partners!
Mother’s Day is closer than —what is your gift for mom ?
Here are many gifts options on the PopCustoms market , you can do personalized gifts to your mom and friends on this special day ! Or more other ideas do you have ?
–Special Offer Up to 30% OFF !!!(ends on 30th April .2023 ) :https://popcustoms.com/products?page=1&limit=24&sort=promotion_sort&direction=asc&promotion_ids%5B%5D=3

Q: How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production?
Are you looking for a new Print-on Demand supplier to fulfill your existing business, because:
- You want a better margin?
- You want a better fulfillment service to better match your business development?
- You want more shipping options?
- You want to reduce the number of pod platforms (for easier management) but still be able to provide a wide range of products?
- You are troubled by the fact that the original platform out of stock?
Take a moment to get to know us, we can be your loyal and awesome partner!
Transfer order to be fulfilled by POPCUSTOMS,
- It is free, easy and fast to transfer when you get your order.
- You don’t need to change store’s listings, which is a huge help for products that already have top-ranking and reviews.
- When your sales reach a certain amount, you will get $50-$300 coupon for branding your existing orders.
- Free photography service for the first 10 orders.
Let’s take Etsy order as an example to record a video tutorial to show you how to make it step by step.
Firstly, please make sure you have connected your store with POPCUSTOMS.
If you have problems with the connection, please refer to our Integration Tutorial
STEP 1 – Click “go to dashboard” to open “Stores” page , click “settings” of the store, remove the tick – “Automatically remove orders which designs not created on POPCUSTOMS”, and click “Confirm” to save change. https://popcustoms.com/stores/

STEP 2 – Click “Orders” to Open “On hold” page, find the order needs to be connected.
STEP 3 – Click “Connect this design” – “Products” – search for the corresponding product, select attributes customer ordered and click “Connect and design”. Then, upload your images to design the product, click “Connect and design” on the top right to save. If you have already created this design before on POPCUSTOMS, please click “My designs” to select it.


△NOTE ①: The attributes cannot be changed after you designed, so please make sure you select the correct one before click “Connect and design”.
△NOTE ②: About “If you check the box, all orders of designs with the same SKU will also be automatically connected.” Let’s take an example to understand this rule: You receive an order with “14 inch School Backpack”, you created the design on POPCUSTOMS and it is assigned to an exclusive POPCUSTOMS SKU “7W0QQK2W-1”. Next time, if you receive another order with “14 inch School Backpack”, we will automatically connect this order with your finished design, so you will see it on “On hold” page, you just need to submit and pay.

STEP 4 – Check the product attributes again and click “Confirm connection” to select shipping method and pay the order.


That’s all. Interested in learning more? Contact us now!
Q: How to set up the shipping for POPCUSTOMS products in my WooCommerce store?
Please note that you can use our live shipping rate for POPCUSTOMS products in your WooCommerce store. Let’s guide you to set up the shipping in the following instruction.
First of all, find the POPCUSTOMS in your WooCommerce Dashboard and click the button I’m a popcustoms.com user.

Then click WooCommerce Shipping Settings on this new page.

Make sure that all these three boxes are checked. And you can fill in a Shipping Fee Ratio to exchange the shipping fees from USD to other currencies you used in your store.
*For example, you use EUR currency, and the currency rate between USD and EUR is
1USD=0.93EUR
Then, you should fill in 0.93 in the Shipping Fee Ratio to make sure the shipping fee is correct in your store.

Finally, click the Save changes button to save it.
Something important to know:
We charge VAT for 27 EU countries, LU/MT/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The
T/CY/DE/RO/AT/BG/EE/FR/SK/BE/CZ/LV/LT/NL/ES/IT/SI/IE/PL/PT/FI/GR/HR/DK/SE/HU. The
HU. The VAT is charged on the basis of the product’s retail price, and it is not listed individually but is included in the shipping fees in WooCommerce. In other words, the higher the retail price you set, the higher the shipping fees (VAT included) the customer should pay.
Q: How to place a warehouse order and store it in POPCUSTOMS warehouse?
Store your products and branding options in our warehouse to save fulfillment time for your drop shipping orders in peak season.
一. Create Warehouse Order
Head to Dashboard -> Warehouse -> Warehouse Orders -> Create Warehouse Order to place your warehouse order.

二. Choose Designs & Add to Warehouse Shopping Cart
Add your designs, branding options, or Sotocool designs to the warehouse shopping cart.


三. Place Warehouse Order
Click the Confirm button, you’ll be driven to the shopping cart details page. You can increase or decrease the quantity of the designs that you selected, delete, or add designs to the shopping cart.

Once you confirm everything, you can place your warehouse order.
Click here to place your first warehouse order now!
Something important to know:
① Since we can’t know the quantity and the types of your warehouse order, we can’t give an estimated fulfillment time for your reference. However, you’ll get an email once we complete it.
② When you place a regular order and the items in this order are stored in our warehouse, we’ll ship the items from your inventory and deduct the cost of the items from the current payment.