Yes, we may adapt our fulfillment guarantee in the event of unforeseen circumstances, e.g. machine damage, material issues, the government shutdown, virus concerns, or product availability.
Regardless of what happens, we’ll always aim to reduce the fulfillment time to the shortest to make our customers happy.
Dear Customer&Designers,
We sincerely thank you for your continuous support and trust in our website. Due to the upcoming Labor Day holiday, there will be a 3 days delay in the production and shipment of our products. We sincerely apologize for any inconvenience this may have caused.
Please note that there is a long production delay for jewelry and cycling clothing, so if you place an order for these products please be aware of the production time.
Because of the long lead time of FedEx, we recommend that if you want to choose express delivery, please choose DHL.
Our entire staff will do their best to ensure that your order can be processed and shipped as soon as possible.
We guarantee that we will strengthen our production planning and logistics management, to minimize the impact of any delay on your order. Our customer service team is always available to help with any questions or concerns you may have.(business@popcustoms.com)
Thank you again for your understanding and support.
STAY IN TOUCH!
WhatsAPP: May +86 15905998229
Generally, your refund will be sent to your Wallet on POPCUSTOMS, you can contact us to withdraw your balance at any time.
The longest fulfillment time of your products will be applied to the entire order.
Nope. Unless you have specific requirements for the orders, such as taking photos or recording videos before shipment.
Nope. During the public holidays, our fulfillment guarantee will be postponed. Before public holidays, we will release a formal notification about the change in the fulfillment time and delivery time on our popcustoms.com.
Yes. However, if the last day of fulfillment day happens to be Sunday, then the fulfillment time guarantee will be automatically postponed by one day because the shipping companies will not collect the package until Monday.
Bulk orders may include many types of products, different products have different fulfillment times. Meanwhile, we can’t make sure your bulk order will exceed our daily capacity or not.
Under these conditions, we can’t provide a fulfillment guarantee for your orders. However, you can contact us at report@popcustoms.com if you need us to provide you with an estimated fulfillment time for your bulk order.
Fulfillment guarantee supports dropshipping and add-to-cart orders but will not be applied to bulk orders. Make sure that your designs meet our policy and requirement, then the fulfillment guarantee will apply once we have received your payment for orders.
You are able to edit your own designs only and you are not authorized to edit the design in the following cases.
1. Designs that are shared by your sub-account with you cannot be edited.
2. The Edit Design feature is introduced in July 2022, for designs created before that date can’t be edited.
3. Designs cannot be edited for Design-Plus products purchased directly from POPCUSTOMS.