Q: Why are bulk orders not covered by the fulfillment guarantee?

Bulk orders may include many types of products, different products have different fulfillment times. Meanwhile, we can’t make sure your bulk order will exceed our daily capacity or not.

Under these conditions, we can’t provide a fulfillment guarantee for your orders. However, you can contact us at report@popcustoms.com if you need us to provide you with an estimated fulfillment time for your bulk order.

Q: Why can’t I edit some designs?

You are able to edit your own designs only and you are not authorized to edit the design in the following cases.

1. Designs that are shared by your sub-account with you cannot be edited.

2. The Edit Design feature is introduced in July 2022, for designs created before that date can’t be edited.

3. Designs cannot be edited for Design-Plus products purchased directly from POPCUSTOMS.

Q: What should I do if my store can’t integrate into POPCUSTOMS?

Please take some time to read this article if your store is not Shopify/ Etsy/ WooCommerce/ BigCommerce/ Wix/ Amazon, and can’t integrate into POPCUSTOMS but you want to sell with us.

Step 1: Create a POPStandard store

Step 2: Export order template & designs from POPCUSTOMS

Step 3: Import designs to your store

Step 4: Export orders from your store

Step 5: Fill in order info to our order template and import it to POPCUSTOMS

Step 1: Create a POPStandard store

Create a custom POPStandard store on POPCUSTOMS.

Step 2: Export designs & order template from POPCUSTOMS

Go to Dashboard -> My Designs to find the designs that you want to sync to your store. Select the product and click Bulk actions -> Export designs.

Then choose Default Template -> General to select the custom store that you created in Step 1 to export designs.

At the same time, please

Q: How long does it take for a new Etsy order to come to POPCUSTOMS?

For technical reasons, Etsy won’t notify popcustoms.com of new orders therefore we’ll have to pull the orders on a regular interval.


We choose 1 hour as the interval and we might reduce the interval in the future.
If you want to pull orders immediately, please go to Dashboard -> Orders to pull the order manually right away.

📢Updated Collection -Newest mock ups in our POP account !

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Hi, Customsers & Artists!

You chance to get more about PopCustoms Products :

As of now you will find our new collection “Cycling Jerseys “Clothing and new styles of Hats / Jewelry / Shoes /Bags in Popcustoms —–New Products to growing your ecommercr business , check more :

1: Hats & Caps (Printing & Embroidered )

Check out : https://popcustoms.com/products/all-hats-caps?page=1&limit=24&basic_category_id=214

2: Jewelry (Rings & Bracelets & Necklaces )

Check out : https://popcustoms.com/products/all-jewelry-accessories?page=1&limit=24&basic_category_id=276

3: Men’s Pro Team Jersey &Training Tights and A Suit Collection

Check out : hthttps://popcustoms.com/products/sport-wear-products?page=1&limit=24&basic_category_id=189

4: Shoes & Bags in 30% OFF promotion for MOther’s Day

Check out : https://popcustoms.com/products?page=1&limit=24&promotion_ids%5B%5D=3&sort=promotion_sort&direction=asc

Enjoy !And keep in touch !

Business@popcustoms.com

💥30% OFF!- Gifts best to Celebrate Mother’s Day!💥

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Hi, Customers & Partners!

Mother’s Day is closer than —what is your gift for mom ?

Here are many gifts options on the PopCustoms market , you can do personalized gifts to your mom and friends on this special day ! Or more other ideas do you have ?

–Special Offer Up to 30% OFF !!!(ends on 30th April .2023 ) :https://popcustoms.com/products?page=1&limit=24&sort=promotion_sort&direction=asc&promotion_ids%5B%5D=3