3D Design Maker Tutorial
Step 1: PICK
Log in to popcustoms.com, there are more than 200 products in our catalog for you to customize. Choose the most suitable product for your business.
Step 2: CUSTOMIZE
We have two ways to display product mockup. Choose “3D Display”, click “Add Image” to easily upload your design from your computer, or choose one image from existing image library.
①Every time you upload an image to design any side of the product, you can put the mouse on the product, hold down the left button of the mouse, and drag the product to see the corresponding effect, the side view, top view, back view, and bottom view.
②By moving the mouse scroll wheel forward, you can zoom in the effect picture to see more carefully, and by moving backwards, you can zoom out the picture.
③Click on the side of the product you want to design next, and click “Add Text”, you can add any text, and adjust the text size, font, transparency, etc.
④The design widgets will help you complete the design easier, more convenient and faster.
⑤You also can click the color options to switch between black white and preview your product from different angles.
Step 3: PUBLISH
After ensuring that the look and feel of the product mockup match your imagination, click “Save” to easily add to your online store for sale or click “Add To Cart” to purchase.
Bulk Design Tutorial
If you want to design several products at once, our bulk design feature will help you make it easily and quickly.
Please follow the steps below,
Step 1: Sign up & log in
Step 2: Choose products & upload images
Step 3: Adjust and save designs
Step 1: Sign up & Log in
You should sign up for a free account on our website, and go to your Dashboard＞Bulk Mock-up Generator.
Step 2: Choose products & upload images
Choose products that you want to design, you can select up to 10 at once. Then click the Bulk Design button to upload your own images or select images from our Sotocool library. You are allowed to upload 10 images at most.
Step 3: Adjust and save designs
Save the design if you are satisfied with the design result. However, if there are some images’ pixels too small, you have to redesign the product to make sure the print quality is good enough. Don’t forget to click the Save Product button to save your designs.
That’s it! All your designs will be stored in My Designs, you can go to check and sync them to your store there.
Inventory Template Tutorial
Use this method if you want to use an E-commerce platform that currently doesn’t integrate with POPCUSTOMS, or if you sell products in person and want to place orders for your customers manually.
① If you use Amazon, then
Step 1: Create a custom store
Step 2: Upload a file
Step 3: Fill in all info
Step 4: Save the template
Step 5: Import design & order
Follow these steps below to create your Inventory Template.
To sync products and place orders manually, create a custom store.
Step 1: Create a custom store
Click the Create button below to create an Amazon store, and name the store as required. This store will be used to store your template.
Step 2: Upload a file
After creating the store, click View to customize your Amazon inventory template. Click Add your inventory template, choose Yes and upload a file.
Note: The inventory template can be downloaded from your Amazon store.
Step 3: Fill in all info
Fill in the info to customize your inventory template.
Step 4: Save the template
Click the Save Template button in the bottom to save the template to use next time.
Step 5: Import design & order
After downloading the designs from POPCUSTOMS, you can import it to your store. Once you get orders from your store, you import the orders to POPCUSTOMS manually.
Note: You should download our Order Import Template from, fill in your order info as requested then import it to POPCUSTOMS.
② If you use other E-commerce platforms except Amazon, then
Step 1: Create a custom store
Step 2: Export design
Step 3: Import design & order
Follow these steps below to sync products and place orders manually, create a custom store.
Step 1: Create a custom store
Click the Create button below to create a custom store, name the store as required.
Step 2: Export designed products data
If you have designed some products on POPCUSTOMS. Go to My Designs to choose the product that you want to sync to your store, click Export design to export products’ data in our default template.
Step 3: Import design & order
After downloading the designs from POPCUSTOMS, you can import it to your store. Once you get orders from your store, you import the orders to POPCUSTOMS manually.
Note: You should download our Order Import Template from, fill in your order info as requested then import it to POPCUSTOMS.
That’s it!
Q: How to sync jewelry for personalization to my Shopify store?
测试帮助文章1
Step 1: Click “My Library” – “My Designs”
Step 2: Select the products you want to download.
Step 3: Choose the download method you want.
★ Synchronize to Tore: you need to go to “Store Management” to authorize your store to integrate with POPCUSTOMS first, and then you will be able to sync the products you selected to your store for sale.
★ Download Product Data: product data will be downloaded in the form of zip, the content contains product ID, product title, SKU and other attributes as well as product mockups.
★ Download Form Data: POPCUSTOMS has built-in file templates for some platforms (such as Woocommerce), but you can always create your own.
测试帮助文章1的视频
Q: How can I get a tracking number in advance?
Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.
To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.
Q: Can I edit my design after I save it?
If you are not satisfied with your design after saving it, you can use this edit design feature to correct it instead of designing a new one from scratch.
You can use this feature only when
1) The design didn’t sync to your store;
Note: If you have synced to your store, you have to delete it and sync again to update the design.
2) The design didn’t submit as a Design-Plus ever;
3) There are no orders in production or pending payment for this design;
4) The design is designed after Aug. 1st
Please follow the steps below to know how to edit your design if needed.
Step 1: Edit design
Go to My Designs to find the design, click the Edit design button to edit it.
You can also click the design and go to the design detail page, there’s an Edit design button as well.
Step 3: Save the design
Click Save As New after editing then this new design will be saved in your Dashboard -> My Designs as well, or you can click Update to save this new design to replace the original one.
Note: If this design has an order in processing, the new design cannot be updated to replace the existing one.
That’s it!
Q: WooCommerce troubleshooting for 403 / 404 / 500/ 503 / 504 / 524 / thumbnail errors
一. 403 / 404 Errors
When you try to sync designs to your store but failed, the failure reason is shown below in the page “Store” -> “Synced designs”:
“HTTP request returned status code 403”
It occurs because your hosting provider prevents popcustoms.com from making requests to your store. To solve this problem, you should add our IP address 47.89.194.2 to the IP whitelist of Mod_Security or other security software. If you don’t know where to find the IP whitelist, please contact your hosting provider to ask for help.
for cloudflare users, you can follow the picture below.
Once IP added to whitelist, please click “Retry”. If the error still persists, please read on and contact us with the info mentioned below.
二. 500 / 503 / 504 / 524 Errors
If you sync designs to your WooCommerce store but fail, there comes up an error and state “There Has Been a Critical Error on Your Website” or other 5xx errors.
To solve this problem, please go to your WordPress Dashboard＞WooCommerce＞Status＞System status＞Get system report＞Copy for support to copy the information and provide it to us.
And then go to WooCommerce＞Status＞Logs to view and find the latest fatal-errors-2023-xx-xx log, copy and provide it to us.
Contact us at service@popcustoms.com to provide the information mentioned above, our IT support team, POP & WooCommerce project team members will help solve these problems asap.
三. Class-wp-image-editor/ Fatal Error
When this type of error comes out, it means there’s an error in generating product thumbnails. Because of the execution time limit of your system, the product thumbnails can not be generated within the time limit. Under this condition, there are three solutions,
Solution 1: Disable some thumbnail sizes with this plugin https://wordpress.org/plugins/disable-generate-thumbnails/ it will help speed up the generation.
Solution 2: Extend the execution time limit of your system. Try this plugin https://wordpress.org/plugins/wp-maximum-upload-file-size/ and it may help extend the time limit to 600 seconds.
Solution 3: Use Publish feature instead of Sync feature to sync products to your WooCommerce store so that you can just select 2-3 mockups to save the generation time.
四. “Out of Stock” & No Variations Error
This error happens because we provide too many mock-up pictures, WooCommerce can’t handle all of them. Under this condition, please follow the steps below to solve it.
① Head to the Dashboard -> Stores at POPCUSTOMS to find your connected WooCommerce store, click the Synced designs to find the product that failed to show correctly in your storefront, and delete it.
② Log into your WooCommerce to delete this product from your store as well, please go to the Trash to permanently delete it.
③ Go to POPCUSTOMS to publish this product to your WooCommerce store again, please don’t forget to delete some mock-ups in the final step so that the sync can be successful. Use the Publish button instead of Sync to stores button to sync products, and we don’t suggest you sync them in bulk.
To avoid this issue, please kindly always use our Publish button to sync products to your WooCommerce store. At the same time, we suggest you only choose 3 or fewer mock-ups in the final steps during publishing.
Thanks.