Please reset your password under this condition. If it doesn’t work, please contact us at business@popcustoms.com to ask for help.
Q: What should I do if I am not satisfied with some functions, services or products quality?
Any questions to report, please click here to contact us.
Q: How long will heat transfer last?
With proper care of your garment (wash inside out on a cool wash, dry inside out on a washing line, and iron inside out – no tumble drying or dry cleaning), the printing can’t be faded easily.
Q: When can I get tracking number after I submit an order?
You can get a tracking number after 24 hours when your order is submitted to us successfully. You can find the tracking number on Dashboard -> Orders -> In production or Completed.
Q: Can I upgrade to Express shipping after submitting an order?
Yes, you can. Please contact us at support@popcustoms.com before the product is shipped.
Q: Can my sub-accounts use my designs?
Yes. If your Main account shares an image with your sub-account, your sub-account can use this shared image to design products. Find the shared images to use here,
Q: What should l do if I want to upgrade or degrade my membership levels?
If you want to upgrade or degrade your membership levels due to your business needs, please contact us so we can help to process it.
Q: When is a white/black underbase used?
Our all T-shirts are white. For the quilt bed/duvet, the underbase color can be beige or black, it depends on the design color you use. If the design color tends to be light, we will use beige underbase, if the design color tends to be deep, we will use black underbase.
Q: How do I modify the address after an order was submitted?
It is possible to modify the address if the package is not shipped out yet, please contact us at business@popcustoms.com if needed.
If the order has been shipped out, POPCUSTOMS will not cover parcels that are undelivered due to a wrong address being provided because you are responsible for ensuring the recipient’s address is correct.
Q: Do you ship to PO boxes/Army bases with Express Delivery?
Please note our Express courier companies can NOT ship to PO Boxes or Army Bases, but the Standard shipping method can ship.