Q: Why is my card getting declined?

There are some possible reasons listed as follows for your reference, hope it makes sense. We also recommend you contact your credit card issuer/ bank to ask for help when encountering this problem.

① Insufficient funds

Check the funds available in your bank account.

 

② Card is expired

Check the expiry date shown on your credit or debit card.

 

③ Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

 

④ Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

 

⑤ A technical error occurred

Please retry the process at a later time. If the issue persists, contact our Merchant Support team by clicking on the chat bubble.

 

⑥ Bank declined the transaction 

Please contact your bank for more information.

Q: How to submit an order during the holidays?

Just submit your order as usual. However, the delivery may be delayed during the holiday because of short-staffed or some other objective reasons. When the holidays come closer, we’ll release a notice to recommend you place orders in a proper time range so the recipient can be more likely to receive the order before the holiday. Please stay tuned to our notifications from time to time.

Q: What are your Sample Application Rules?

In general, users can only apply for a sample order once and one order with 1 product for free. However, we understand that users may need many different styles of samples so there are rules corresponding to different sample quantities, as follows

  1. 1 item in your sample order. You need to pay for the shipping fee and tax (if required), and the product’s cost will be refunded to you.
  2. 2-5 items in your sample order discount. You need to pay for the shipping fee and tax (if required) and 80% of the product’s cost as a sample discount.
  3. More than 5 items in your sample order discount. We’ll give you a sample discount according to the actual status of your order.

Only those products on this sample page can be chosen as a sample.

Note:

1. Embroidery costs for embroidery-on-demand products should be covered by you.

2. All branding items are considered a commodity except the branding tags.

This rule currently applies to Shopify sellers. For sellers from other platforms, don’t hesitate to get in touch with us (samples@popcustoms.com) for more information.

全新品牌功能，重磅上线

POPCUSTOMS
全新推出 “品牌” 服务，可自由定制包装、吊牌等配件，树立属于您的品牌形象

 功能入口：

登陆网站后点击右上角用户名，进入“工作台”，在顶部导航栏处找到“品牌”入口；

您可以：

1、创建独有的品牌；

2、设计配件并与品牌关联

3、 下单时候勾选对应配件，同产品一起发出。