To download the product data, you have to design a product first. Find the design in My Designs and click the Bulk actions -> Download mockups to download the product data including the images, or you can choose Export designs (CSV) to download the product file only.
If you would like to cancel an order, please go to Dashboard -> Orders to find it and press the Cancel Order button before payment.
Please note: If the order is being produced, it cannot be canceled. You can contact us at business@popcustoms.com to confirm.
The highest “First” item shipping fee will be taken as a base, then plus other items’ “Next” shipping fee as a total. For example, two pairs of Men’s RUNNING SHOES and one pair of SOCKS shipped to Mexico by Standard shipping, the product prices are $25.49 and $8.19 and the Standard shipping fees are as below,
| Product | First | Next | Quantity |
| RUNNING SHOES | $2.5 | $2.5 | 2 |
| SOCKS | $0.8 | $0 | 1 |
Then the costs of shipping two pairs of RUNNING SHOES and one pair of SOCKS to Mexico by Standard shipping are $64.17=$25.49+$2.5+$25.49+$2.5+$8.19+$0.00.
As a POPCUSTOMS user, you can connect your online store to POPCUSTOMS and set up your own shipping rate for your customers on your storefront. There are some tips for your reference,
1. Add a certain percentage of profit to the shipping rate to avoid a loss caused when the shipping rate is increasing.
2. Check our shipping rate from time to time so you can make a change when there are any updates.
① Because your order has to be deducted from the 4% transaction fee paid to the Paypal team.
② You must insure that all orders are only paid by Paypal and not by credit card because if it is a black card or someone asks us for a refund on the grounds of an operation error, the money should be returned.
We suggest you use 17 TRACK https://www.17track.net/en to track your orders, you are allowed to choose a shipping carrier like DHL/FEDEX/UPS/USPS/CANADA POST ect., or you can go to the shipping carrier’s official site to track your orders, here is a list for your reference:
https://www.fedex.com/fedextrack/
A: Generally, it takes 3-5 business days to produce and fulfill an order. Due to different production techniques of different products, the actual production time shall prevail. For new arrivals, they must take a longer time than expected to be fulfilled, please understand that.
It does not currently support self-cancellation of paid membership levels before expiration. If you need help, please contact customer service, thanks.
It’s completely FREE for you to use our platform. There is no upfront cost, you can start your business in an easy way.
Our factory uses heat transfer printing for fabric products, and UV printing for products like leather boots.
When your order is shipped out, please go to Dashboard -> Orders -> Completed and click the order number.
You can copy the tracking number here or click Shipping Tracking to track this package directly.
If your order is not shipped out yet, you can go to Dashboard -> Orders -> In production to find the order number, click the order number, and then you’ll see a tracking number in the lower right corner.
