Q: What about a wrong product style, color, or size was received?

When it happens, you can contact POPCUSTOMS at support@popcustoms.com, provide your order number and attach a photo of the item you received. Once you contacted POPCUSTOMS to submit your request, POPCUSTOMS will get back to you shortly.

Please note: All colors are subject to actual products. POPCUSTOMS may not be able to avoid a little COLOR DIFFERENCE caused when printing.

Q: Why does my product has a smell?

Products can sometimes have a slight, distinct odor, which is a by-product of the printing process.

Please rest assured, this is not something that you should worry about – this is a normal phenomenon in the printing industry. We usually put sachets inside to remove the smell, but the items are closed in the box during transportation, so the smell appears again. Please put your product in the air after receiving it, the smell will disappear.

Q: How to pay my orders?

There are three payment methods:

① Pay with Paypal or Payoneer after placing an order. (Please be aware that the Paypal handling fee is not included in the cumulative amount of consumption for discount orders. Please check discount details: Monthly Discount)

② Pay for Visa card/Bank Transaction. (Total fees remaining money can be used as a cumulative amount of consumption for discount orders.)

③ Wallet. You can top up some money to your POPCUSTOMS Wallet and use the balance to pay for your orders. 

Q: Who should pay the customs fees?

As to the customs fee payment issue, the recipient should take responsibility to pay it. For some shipped orders to some countries, for example, South Africa, If the recipient refuses to pay the customs fee, the destination customs will charge it to the shipper no matter whether the package is destroyed or abandoned. Under this condition, we’ll charge it from you, please kindly noted.