If you has one product listing published in your Etsy store front, and you would like to add different designs options of the same product to this existing listing, please follow the steps below,
Step 1: Create products
Step 2: Sync to Etsy in draft
Step 3: Create the option on Etsy
Step 4: Add the SKUs and change
Step 1: Create products
Create the product in POPCUSTOMS.
Step 2: Sync to Etsy in draft
Sync it to Etsy in the draft / not publish. But make sure that this product is in Active status in your POPCUSTOMS account. Go to Dashboard ＞Stores to find your connected Etsy store, click the content under Synced designs to find the product, and change the status to active.
Step 3: Create the option on Etsy
Create the option on Etsy. Let’s suppose you have an existing product listing A, you would like to add product B’s design options to A’s listing. Go to your Etsy store, find product A and click the title of the product.
Scroll down to find the Variations of Product A and click Edit variations, name the option, and click the Add button. Don’t forget to click the Update button when you add all options you need.
Step 4: Add the SKUs
Click the product B, click the title link of the product to find the SKUs. Copy and paste the SKU to the option as needed.
Sure thing. You can duplicate your designs on POPCUSTOMS, edit the copy to change or add designs or make changes to selected variables (i.e. size, color, description, branding options).
Follow the steps below,
1- Go to Dashboard -> My Designs
2- Switch to List Mode
3- Click the Duplicate icon
4- Edit the design to update it or save it as a new one
If you want to design several products at once, our bulk design feature will help you make it easily and quickly.
Please follow the steps below,
Step 1: Sign up & log in
Step 2: Choose products & upload images
Step 3: Adjust and save designs
Step 1: Sign up & Log in
You should sign up for a free account on our website, and go to your Dashboard＞Bulk Mock-up Generator.
Step 2: Choose products & upload images
Choose products that you want to design, you can select up to 10 at once. Then click the Bulk Design button to upload your own images or select images from our Sotocool library. You are allowed to upload 10 images at most.
Step 3: Adjust and save designs
Save the design if you are satisfied with the design result. However, if there are some images’ pixels too small, you have to redesign the product to make sure the print quality is good enough. Don’t forget to click the Save Product button to save your designs.
That’s it! All your designs will be stored in My Designs, you can go to check and sync them to your store there.
When you try to sync designs to your store but failed, the failure reason is shown below in the page “Store” -> “Synced designs”:
“HTTP request returned status code 403”
It occurs because your hosting provider prevents popcustoms.com from making requests to your store. To solve this problem, you should add our IP address 47.89.194.2 to the IP whitelist of Mod_Security or other security software. If you don’t know where to find the IP whitelist, please contact your hosting provider to ask for help.
for cloudflare users, you can follow the picture below.
Once IP added to whitelist, please click “Retry”. If the error still persists, please read on and contact us with the info mentioned below.
二. 500 / 503 / 504 / 524Errors
If you sync designs to your WooCommerce store but fail, there comes up an error and state “There Has Been a Critical Error on Your Website” or other 5xx errors.
To solve this problem, please go to your WordPress Dashboard＞WooCommerce＞Status＞System status＞Get system report＞Copy for support to copy the information and provide it to us.
And then go to WooCommerce＞Status＞Logs to view and find the latest fatal-errors-2023-xx-xx log, copy and provide it to us.
Contact us at service@popcustoms.com to provide the information mentioned above, our IT support team, POP & WooCommerce project team members will help solve these problems asap.
三. Class-wp-image-editor/ Fatal Error
When this type of error comes out, it means there’s an error in generating product thumbnails. Because of the execution time limit of your system, the product thumbnails can not be generated within the time limit. Under this condition, there are three solutions,
Solution 3: Use Publish feature instead of Sync feature to sync products to your WooCommerce store so that you can just select 2-3 mockups to save the generation time.
四. “Out of Stock” & No VariationsError
This error happens because we provide too many mock-up pictures, WooCommerce can’t handle all of them. Under this condition, please follow the steps below to solve it.
① Head to the Dashboard -> Stores at POPCUSTOMS to find your connected WooCommerce store, click the Synced designs to find the product that failed to show correctly in your storefront, and delete it.
② Log into your WooCommerce to delete this product from your store as well, please go to the Trash to permanently delete it.
③ Go to POPCUSTOMS to publish this product to your WooCommerce store again, please don’t forget to delete some mock-ups in the final step so that the sync can be successful. Use the Publish button instead of Sync to stores button to sync products, and we don’t suggest you sync them in bulk.
To avoid this issue, please kindly always use our Publish button to sync products to your WooCommerce store. At the same time, we suggest you only choose 3 or fewer mock-ups in the final steps during publishing.
Your designs will be collected to My Designs, and all submitted and approved Design-Plus products will be collected to My Design-Plus on your Dashboard at POPCUSTOMS.
Let me show you how to use our features to manage your designs conveniently.
一. Bulk actions buttons
① Download mockups
Use this feature when you need to download all the product’s mockups and data files to upload to your store. If the product has been configured with Amazon pictures, those pictures will be included in the file.
② Export designs (CSV)
Compared with the Download mockups button, this feature can only download the data of products. Not all product pictures will be downloaded.
③ Combine designs
You can combine the same products with different designs together and sync them to your online store, they will be listed under the same listing.
Note: For the same product, we usually separate Men, Women, and Kid sizes into different SKUs on our site. You can combine Men’s and Women’s together to sync to your store so you can provide unisex options to your customers.
You can use our filter to filter and choose same product easily and quickly.
Or you can switch to the old version of the dashboard and click the Same product to see them.
④ Uncombine designs
If you want to uncombine some products, just click the Uncombined button to make it.
⑤ Edit product
You can edit the product’s title and description.
⑥ Add tags
You can select one product or some products to add tags for them so you can find those products by using tags.
⑦ Bulk delete
You can bulk delete your designs, this can’t be undone.
二. Design-Plus Ticket
Design-Plus Ticket collects all Design-Plus requests submitted by you, you can go to check and follow up on the status of your submissions.
三. Inactive Products
Click the Inactive Products button, you will see those inactive products of your design there. Hence you can inactive them from your store timely.
To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.
Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.
Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.
Etsy has Seller Protection that covers unlimited lost packages each year. Under this condition, you can suggest your buyers file a complaint with Etsy. Etsy will help deal with it and respond with the tracking number to the buyer, showing you are not responsible and then actually refund the buyer and you keep your sales as well.
Some requirements to qualify for the protection program,
1- The order must have been under $250 total, it must have been shipped and scanned in on time, and tracking details* must have been entered at the time the order was marked complete. You must also have your policies (returns, cancelations, etc) completely filled out. Additionally, your shop cannot be in violation of Etsy’s policies.
If the order totals $250 or more, you will need to rely on your own insurance to cover loss or damage.
2- Please take your buyer through the normal procedures for a missing package, such as a missing mail search. After the order appears truly lost, encourage your buyer to open a case for “item not received.” Let them know that this is something Etsy has in place so neither the buyer nor the seller has to be out of pocket for a lost package!
If your buyer wants a replacement instead of a refund, you still need to walk them through this procedure to get a refund from Etsy, then they can place a new order with your shop for the replacement.
Hope this makes sense. Any questions, please feel free to contact us to clarify.
