Please go to your Shopify store admin page, click Checkout, and scroll down to find the Shipping address and phone number, choose Required. Save the change, that’s all.
Q: How Shopify sellers set recipient’s phone number as required?
Tag Archives: introduce_my_orders
Q: What should I do if my Shopify order fails to sync to POPCUSTOMS?
If you have an order placed from your Shopify store, but this order didn’t sync to our site successfully, please follow the steps below to solve this problem.
Step 1: Change order status settings
Step 2: Export orders
Step 3: Import orders
Step 1: Change order status settings
Log in to your Shopify admin account, go to Settings -> Checkout and accounts, and change the status after an order has been paid to “Don’t fulfill any of the order’s line items automatically“. Then your future orders can automatically sync to our site to fulfilled successfully.
*Noted: If you have installed Printful App to use simultaneously, you should change the setting to “Automatically fulfill the order’s line items” instead.
Step 2: Export orders
Regarding the order that has failed to sync, you need to export it and import it to our site manually so we can fulfill and ship it to your customers.
Step 3: Import orders
After exporting your order from your store, please go to our site to import it.
After you import it to our site, we can successfully fulfill and ship this order to your customers!
One important thing to know:
If you have an order which includes both POPCUSTOMS and Printful items, Shopify sync items to your different suppliers to fulfill and ship. When we all ship the items and update the tracking numbers to your store, the earlier tracking number will be overwritten by the later one because one order on Shopify can only has one tracking number, please kindly noted.
That’s all!
Q: How long does it take for a new Etsy order to come to POPCUSTOMS?
For technical reasons, Etsy won’t notify popcustoms.com of new orders therefore we’ll have to pull the orders on a regular interval.
We choose 1 hour as the interval and we might reduce the interval in the future.
If you want to pull orders immediately, please go to Dashboard -> Orders to pull the order manually right away.
Q: How to transfer your existing orders for products designed at other suppliers to POPCUSTOMS for production?
Are you looking for a new Print-on Demand supplier to fulfill your existing business, because:
- You want a better margin?
- You want a better fulfillment service to better match your business development?
- You want more shipping options?
- You want to reduce the number of pod platforms (for easier management) but still be able to provide a wide range of products?
- You are troubled by the fact that the original platform out of stock?
Take a moment to get to know us, we can be your loyal and awesome partner!
Transfer order to be fulfilled by POPCUSTOMS,
- It is free, easy and fast to transfer when you get your order.
- You don’t need to change store’s listings, which is a huge help for products that already have top-ranking and reviews.
- When your sales reach a certain amount, you will get $50-$300 coupon for branding your existing orders.
- Free photography service for the first 10 orders.
Let’s take Etsy order as an example to record a video tutorial to show you how to make it step by step.
Firstly, please make sure you have connected your store with POPCUSTOMS.
If you have problems with the connection, please refer to our Integration Tutorial
STEP 1 – Click “go to dashboard” to open “Stores” page , click “settings” of the store, remove the tick – “Automatically remove orders which designs not created on POPCUSTOMS”, and click “Confirm” to save change. https://popcustoms.com/stores/
STEP 2 – Click “Orders” to Open “On hold” page, find the order needs to be connected.
STEP 3 – Click “Connect this design” – “Products” – search for the corresponding product, select attributes customer ordered and click “Connect and design”. Then, upload your images to design the product, click “Connect and design” on the top right to save. If you have already created this design before on POPCUSTOMS, please click “My designs” to select it.
△NOTE ①: The attributes cannot be changed after you designed, so please make sure you select the correct one before click “Connect and design”.
△NOTE ②: About “If you check the box, all orders of designs with the same SKU will also be automatically connected.” Let’s take an example to understand this rule: You receive an order with “14 inch School Backpack”, you created the design on POPCUSTOMS and it is assigned to an exclusive POPCUSTOMS SKU “7W0QQK2W-1”. Next time, if you receive another order with “14 inch School Backpack”, we will automatically connect this order with your finished design, so you will see it on “On hold” page, you just need to submit and pay.
STEP 4 – Check the product attributes again and click “Confirm connection” to select shipping method and pay the order.
That’s all. Interested in learning more? Contact us now!
Q: Can I integrate my Amazon store into POPCUSTOMS?
Currently, we can’t integrate into Amazon stores, but you can export your design info including images and descriptions from our website, fill them in your Amazon product template, and import them to Amazon.
Step 1: Create a custom store
Step 2: Download Product Template from Amazon
Step 3: Export designs from POPCUSTOMS
Step 4: Fill in Amazon Product Template & Upload
To sync products and place orders manually, create a custom store.
Step 1: Create a custom store
Click the Create button under Amazon to create an Amazon store, and name the store as needed. This store will be used when you import your Amazon orders.
Step 2: Download Product Template from Amazon
Go to your Amazon seller central to generate and download the product template you need.
Choose the marketplace of your Amazon store.
This product template file should be saved for use later.
Step 3: Export designs from POPCUSTOMS
After completing your designs, you can go to Dashboard -> My Designs to find and select them, and click Bulk actions -> Download mockups to download product data.
Step 4: Fill in Amazon Product Template & Upload
Copy descriptions, images, and SKUs from the downloaded product data file at POPCUSTOMS and paste them to the product template downloaded from Amazon.
*Since we use SKUs to match products when producing, we suggest you use our SKUs and don’t make any changes.
Finally, upload the product template to Amazon
That’s all!
*Click here to learn how to import your Amazon orders to us for fulfillment.
Q: How to edit my order after it comes into POPCUSTOMS?
After your orders come in, you are still able to edit the order’s information like the product’s size, color, quantity, and design. However, please be sure that the product of your order is,
1) your design instead of our Sotocool design;
2) active on our website;
3) designed after Aug. 1st, 2022
Please follow the steps below to know how to edit your order if needed.
Step 1: Find your order to edit
Go to Dashboard -> Orders -> On hold to find the orders synced from your store, click the order number to see the order details and click Edit order to continue.
Step 2: Edit the order
① Edit basic product information
You can change the color, size, and quantity of the order. If your customer customizes a name or a text, you will see the customized text in the Note place.
② Edit the design
Click the Replace button to redesign and replace this product with your customers’ customize info.
After adding the customized text, click the Replace button in the right upper corner to save and replace it.
③ Edit to add products to the order
When you occasionally need to add additional products to an order that has been synced to our site, click the Add product button to make it happen.
You can add products from My Designs or click Products to create a new product from scratch to add, you can also choose products from our Sotocool Designs.
Step 3: Save the changes and pay
Please don’t forget to click the Confirm button to save your changes and choose the shipping method again before you submit this order to pay.
That’s it!
Q: How to import Amazon custom orders to POPCUSTOMS?
Want POPCUSTOMS to produce your Amazon custom orders? You should,
Step 1: Create an Amazon store
Step 2: Upload the font file
Step 3: Download the order report from Amazon
Step 4: Modify SKU
Step 5: Import to POPCUSTOMS
Please follow the steps below to import your Amazon customs orders to POPCUSTOMS.
Step 1: Create an Amazon store
Create an Amazon store in POPCUSTOMS first. Name the store and click the confirm button to save it.
Step 2: Upload the font file
Go to your Amazon store, open the custom order and click Customization Information.
Click Download font.
Back to POPCUSTOMS, click Stores, find your Amazon store, then click the store settings button.
Click Upload font, select the font downloaded from Amazon custom order to upload. The same font only needs to be uploaded once.
Step 3: Download the order report on Amazon
Go to your Amazon store, Click Orders -> Order Reports button to download the order report.
Step 4: Modify SKU
*If you’ve used our website SKUs when setting up your Amazon products SKUs, then you can skip this step.
Open the downloaded order report in excel and find the SKU column. These SKUs have to be changed.
Go back to POPCUSTOMS, and click “My Designs” to find the designed product of your order. You can directly save blank design products, use the product SKU without design because you will import Amazon orders to POPCUSTOMS, we can extract Amazon customers’ custom information from the backend and process it for you.
Click the Attributes button to see the SKU of the product, copy the SKU to use.
*If the product has more than one size, different sizes will have different SKUs. Check the product and the size in your order, and find the correct SKU to avoid mistakes.
Paste and replace the corresponding SKUs into the SKU column of the Amazon order report you downloaded. Save this order report and change the format to .xlsx.
Note: If there are 2 products with the same sku in the same order-id, you need to add a suffix to the order-id to distinguish them, otherwise the system cannot recognize that there are 2 products. Take the following order as an example, you can add -1/-2 to the suffix of the order-id as a distinction, after the order is imported to POPCUSTOMS, then make a note of 113-3253820-8999466-1 and 113-3253820-8999466-2 ship together.
Step 5: Import to POPCUSTOMS
Back to the POPCUSTOMS Dashboard, click Orders, find Import Orders, and select Amazon Custom Orders to import your order report.
Here you should select the store first, choose the shipping of your orders and then upload the Amazon order report. Finally, click the Confirm button to import.
If you choose the shipping “Manually select for each order“, then these orders will be imported to the “On hold” status. You need to click Change Shipping to select the shipping method for each order.
Submit your orders and click confirm,
then your orders will be in “All” status. Select your orders and pay for them, and we will arrange to produce your orders right away.
Q: What price is shown on the shipping label?
No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.
Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.
Q: How can I get a tracking number in advance?
Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.
To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.
Q: How can I download an invoice or shipping report of my order?
Head to Dashboard -> Orders -> Completed -> Bulk actions to download the invoice and shipping report there, let us show you a screenshot,
