1. Please follow all the steps below to authorize.
2. A platform can only authorize one store. If you want to authorize a new store on the same platform, you need to delete the previously authorized store.
Step 1: Sign up for a free account on POPCUSTOMS
Click the Sign up button in the right upper corner to create a free account on POPCUSTOMS.
Step 2: Install the POPCUSTOMS app on BigCommerce
① Click the link below to install our app
https://www.bigcommerce.com/apps/popcustoms/
② Log in to your BigCommerce account
③ Click “Install”.
④ Click “Confirm“.
Step 3: Connect your store
After you install the app, you’ll be asked to log into POPCUSTOMS accounts. Click Sign in then you will be taken to a new page to confirm the connection between your BigCommerce store and POPCUTOMS. Just click it to complete the connection.
Step 4: Add products to your store
Now you can click Products on the Dashboard page to design and add products to your store with just a few clicks. Start now to add your first product!
Step 5: Complete the Store settings after connection, including
一. Basic settings
二. Sync settings: ① Currency; ② Estimated profit rate; ③ Product status
Go to Dashboard -> Stores to find your connected store first and then click Synced designs to find the design to edit. Let’s take Shopify as an example,
Click the button Edit on ShopifyApp or the button Edit to edit the product’s information.
If you has one product listing published in your Etsy store front, and you would like to add different designs options of the same product to this existing listing, please follow the steps below,
Step 1: Create products
Step 2: Sync to Etsy in draft
Step 3: Create the option on Etsy
Step 4: Add the SKUs and change
Step 1: Create products
Create the product in POPCUSTOMS.
Step 2: Sync to Etsy in draft
Sync it to Etsy in the draft / not publish. But make sure that this product is in Active status in your POPCUSTOMS account. Go to Dashboard ＞Stores to find your connected Etsy store, click the content under Synced designs to find the product, and change the status to active.
Step 3: Create the option on Etsy
Create the option on Etsy. Let’s suppose you have an existing product listing A, you would like to add product B’s design options to A’s listing. Go to your Etsy store, find product A and click the title of the product.
Scroll down to find the Variations of Product A and click Edit variations, name the option, and click the Add button. Don’t forget to click the Update button when you add all options you need.
Step 4: Add the SKUs
Click the product B, click the title link of the product to find the SKUs. Copy and paste the SKU to the option as needed.
Want POPCUSTOMS to produce your Amazon custom orders? You should,
Step 1: Create an Amazon store
Step 2: Upload the font file
Step 3: Download the order report from Amazon
Step 4: Modify SKU
Step 5: Import to POPCUSTOMS
Please follow the steps below to import your Amazon customs orders to POPCUSTOMS.
Step 1: Create an Amazon store
Create an Amazon store in POPCUSTOMS first. Name the store and click the confirm button to save it.
Step 2: Upload the font file
Go to your Amazon store, open the custom order and click Customization Information.
Click Download font.
Back to POPCUSTOMS, click Stores, find your Amazon store, then click the store settings button.
Click Upload font, select the font downloaded from Amazon custom order to upload. The same font only needs to be uploaded once.
Step 3: Download the order report on Amazon
Go to your Amazon store, Click Orders -> Order Reports button to download the order report.
Step 4: Modify SKU
*If you’ve used our website SKUs when setting up your Amazon products SKUs, then you can skip this step.
Open the downloaded order report in excel and find the SKU column. These SKUs have to be changed.
Go back to POPCUSTOMS, and click “My Designs” to find the designed product of your order. You can directly save blank design products, use the product SKU without design because you will import Amazon orders to POPCUSTOMS, we can extract Amazon customers’ custom information from the backend and process it for you.
Click the Attributes button to see the SKU of the product, copy the SKU to use.
*If the product has more than one size, different sizes will have different SKUs. Check the product and the size in your order, and find the correct SKU to avoid mistakes.
Paste and replace the corresponding SKUs into the SKU column of the Amazon order report you downloaded. Save this order report and change the format to .xlsx.
Note: If there are 2 products with the same sku in the same order-id, you need to add a suffix to the order-id to distinguish them, otherwise the system cannot recognize that there are 2 products. Take the following order as an example, you can add -1/-2 to the suffix of the order-id as a distinction, after the order is imported to POPCUSTOMS, then make a note of 113-3253820-8999466-1 and 113-3253820-8999466-2 ship together.
Step 5: Import to POPCUSTOMS
Back to the POPCUSTOMS Dashboard, click Orders, find Import Orders, and select Amazon Custom Orders to import your order report.
Here you should select the store first, choose the shipping of your orders and then upload the Amazon order report. Finally, click the Confirm button to import.
If you choose the shipping “Manually select for each order“, then these orders will be imported to the “On hold” status. You need to click Change Shipping to select the shipping method for each order.
Submit your orders and click confirm,
then your orders will be in “All” status. Select your orders and pay for them, and we will arrange to produce your orders right away.
Since some sellers set a short shipping time in their stores, they have to provide the tracking number timely to avoid a penalty from a platform like Etsy or Shopify.
To prevent sellers from the penalty of a shipping delay, we can provide the tracking number within 48 hours of the sellers placing the order. You can go to Dashboard -> Orders -> In Production -> Order Details to find the tracking number, copy and paste it into your store.
When you try to sync designs to your store but failed, the failure reason is shown below in the page “Store” -> “Synced designs”:
“HTTP request returned status code 403”
It occurs because your hosting provider prevents popcustoms.com from making requests to your store. To solve this problem, you should add our IP address 47.89.194.2 to the IP whitelist of Mod_Security or other security software. If you don’t know where to find the IP whitelist, please contact your hosting provider to ask for help.
for cloudflare users, you can follow the picture below.
Once IP added to whitelist, please click “Retry”. If the error still persists, please read on and contact us with the info mentioned below.
二. 500 / 503 / 504 / 524Errors
If you sync designs to your WooCommerce store but fail, there comes up an error and state “There Has Been a Critical Error on Your Website” or other 5xx errors.
To solve this problem, please go to your WordPress Dashboard＞WooCommerce＞Status＞System status＞Get system report＞Copy for support to copy the information and provide it to us.
And then go to WooCommerce＞Status＞Logs to view and find the latest fatal-errors-2023-xx-xx log, copy and provide it to us.
Contact us at service@popcustoms.com to provide the information mentioned above, our IT support team, POP & WooCommerce project team members will help solve these problems asap.
三. Class-wp-image-editor/ Fatal Error
When this type of error comes out, it means there’s an error in generating product thumbnails. Because of the execution time limit of your system, the product thumbnails can not be generated within the time limit. Under this condition, there are three solutions,
Solution 3: Use Publish feature instead of Sync feature to sync products to your WooCommerce store so that you can just select 2-3 mockups to save the generation time.
四. “Out of Stock” & No VariationsError
This error happens because we provide too many mock-up pictures, WooCommerce can’t handle all of them. Under this condition, please follow the steps below to solve it.
① Head to the Dashboard -> Stores at POPCUSTOMS to find your connected WooCommerce store, click the Synced designs to find the product that failed to show correctly in your storefront, and delete it.
② Log into your WooCommerce to delete this product from your store as well, please go to the Trash to permanently delete it.
③ Go to POPCUSTOMS to publish this product to your WooCommerce store again, please don’t forget to delete some mock-ups in the final step so that the sync can be successful. Use the Publish button instead of Sync to stores button to sync products, and we don’t suggest you sync them in bulk.
To avoid this issue, please kindly always use our Publish button to sync products to your WooCommerce store. At the same time, we suggest you only choose 3 or fewer mock-ups in the final steps during publishing.
To ensure we can start working on your orders as soon as they come in, add a billing method so we can charge you for order fulfillment.
Please go to Dashboard -> Stores -> Settings to find the Billing method settings, choose Immediate automatic deduction, and add your credit or debit card.
Note: If you have balances in your POPCUSTOMS Wallet, we’ll deduct the order amount from your Wallet first. If it is not enough, we’ll then deduct the rest of the amount from the bound credit/debit card.
When you sync designs from POPCUTOMS to your Amazon store to sell, there is some need-to-know information:
① Some footwear is prone to infringement, please use them with caution.
② Change the product’s title, description, A+, etc. to make it different from that of POPCUSTOMS to avoid the risk of product association.
There are many sellers who run multiple stores on Amazon. If the products sold are basically the same in terms of categories, pictures, descriptions, operating practices, and other factors, then Amazon will most likely consider that there is an association between these accounts, and once the association is determined by Amazon, some listings will be forced to be taken down. If your account is unfortunately blocked, then you can submit your seller account information to Amazon through an appeal to prove that you are not selling the same products on multiple accounts.
Your customer place orders in your store, the payment will be paid to us and we’ll send the profit to your account on POPCUSTOMS. Your customer’s orders will come to POPCUSTOMS automatically and we’ll ship them to your customers directly. You don’t have to do anything but just collect the earning from your sales.
