


Dear Partners/ Friends,
As the Chinese New Year approaches, please note the following important details regarding order fulfillment and customer service:
Order Cut-off and Shipping:
Orders paid before February 7th: Except for shoes and cups, all other products ordered before February 7th will ship as usual. (Note: It is normal that some products may be delayed in delivery, the specific cut-off dates.👉👉👉Details)
Orders placed on or after February 7th: will be produced and shipped starting February 21-25, when the factory resumes operations.
Products shipping from US/MX/ES: Production will continue as usual at our factories in the US/MX/ES during the holiday period.
Friendly Reminder:
We recommend displaying this notice prominently on your website, as packages may be delayed due to the holiday.
Office Holiday Schedule:
February 14 to February 25: Office hours will be adjusted to holiday mode. For urgent matters, please contact our online customer service.
Customer Service Hours:
January 14 to February 25: Online service from 9:00 AM to 10:00 PM (GMT+8).
Logistics Information:
Logistics providers will be on holiday from February 15 to February 21, some related inquiries investigation results reply might be delayed.
No downtime indicates the factory has not yet confirmed; updates will be added to the table later.
Thank you for your continued support throughout the year! Wishing you a Happy CNY!
Best regards,
The POPCUSTOMS Team
business@popcustoms.com
尊敬的客户:
因临近春节放假,以下杯类截单日期为2026年2月3日
恢复生产日期为:2026年3月1日
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以下鞋类截单日期为2026年2月3日
恢复生产日期为:2026年3月6日
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如有调整以当天公告为准,请各位卖家安排好订单,给您造成不便,敬请原谅
尊敬的客户:
由于这两日美国东北部地区遭遇持续强降雪天气,道路通行及物流运输受到较大影响,部分物流商已暂停周一当天取件服务,工厂出货及物流取件服务可能出现延迟。
我们正在密切关注天气与道路恢复情况,并与物流商保持沟通,将尽快安排后续发货与取件。
给您带来的不便敬请谅解。感谢您的理解与支持!
Dear Partners & Friends,
We are pleased to announce that our new plant in MX is now producing three new products, ships within 48 hours!
Front Printed Unisex Crew Neck Short Sleeve T Shirts
Back Printed Unisex Crew Neck Short Sleeve T Shirts
2 Sides Printed Unisex Crew Neck Short Sleeve T Shirts
Currently, the Mexico factory only supports orders placed with your own shipping label, please kindly note.
At the same time, due to a material shortage, we have temporarily removed the following item from the catalog, we understand that these changes may affect your store and sincerely apologize for any inconvenience.

D93 – Quilt Bedding
D51 – Quilt Bedding Set
Best Regards
Business@popcustoms.com
Dear Partners & Friends,
We regret to inform you that, due to material shortages, we have had to discontinue 7 products from our catalog, effectiveJanuary 7th. We understand that these changes may impact your store, and we sincerely apologize for any inconvenience this may cause.
Please take a moment to review the full list of discontinued products to stay updated.
We are actively working on developing new products to better meet the needs of your business. We truly appreciate your continued trust and support. If you have any questions or need further assistance, feel free to reach out.
Stay in touch!
business@popcustoms.com
Dear Partners & Friends,
We would like to inform you that our factories/office/delivery companies will be on holiday from Thursday (January 1st, 2026) to Saturday (January 3rd, 2026) for the New Year’s Holiday.
During this time, our response may be delayed. We kindly ask for your understanding and encourage you to contact us if there are any urgent matters that need to be resolved.
We will arrange for staff to be on duty every day and will check and reply .
Thank you so much!
Best regards, From POPCustoms
美区工厂POP CA 2号仓:圣诞节和元旦不休息,继续生产发货。
美区工厂POP CA 3号仓:圣诞节和元旦不休息,继续生产发货。
美区工厂POP NJ:圣诞节当天休息1天,元旦当天休息1天。
国内工厂:圣诞节不休息,元旦当天休息1天。
请悉知
尊敬的POPCUSTOMS用户:
近期由于洞洞鞋订单量激增,以下几款洞洞鞋产品原定1~3天出货,现被迫延期出库,对给您造成的影响,我们深感抱歉,敬请理解与支持。
生产延期洞洞鞋产品:
白色款洞洞鞋
黑色款洞洞鞋
白色款加绒洞洞鞋
黑色款加绒洞洞鞋
当前工厂仍在赶制订单,将会尽快将出库进度恢复至承诺的时效范围内,再次向您表示歉意,同时也感谢您对POPCUSTOMS平台的支持。
尊敬的POPCUSTOMS用户:
由于近期订单量激增,全印汽车杯(美国发货)(图片参考末尾)库存已临近售罄,将于17号停止接单。
请您确认:
1、2025.12.17 18:00 之前下单的订单,将按照正常流程生产出库;
2、2025.12.17 18:00 之后不再接收新的汽车杯订单,恢复时间预计12月30号,届时将另行通知。
给您带来的不变,我们深表歉意,敬请理解与支持。如有需要帮助,可联系您的客服经理,或扫描网站客服二维码联系客服人员。
