样品发货时间依据您所选购的商品而有所不同，一般在3~7天内。
可以在 “订单管理” （https://popcustoms.cn/orders/）页面对应的订单内查看。
Tag Archives: Sample_FAQ
Q: Can product Special Offer discounts be shared with Sample order discounts?
No. Special Offer products cannot be stacked with sample order discounts to use.
Q: How many free samples can I apply for?
Please just choose 1 product as your free sample. If you want to order more, please contact us at samples@popcustoms.com to get more coupons.
Q: If I placed some orders, which one can be refunded as a free sample?
You can check if there’s one order that a product belongs to the Free Sample Products List, if yes, the product can be refunded as a free sample. If not, please contact us at samples@popcustoms.com.
Q: If I didn’t give any feedback or review to the sample order, can I still get a refund?
Our Free Sample Policy is to thank you for your review or feedback on our products, if you can’t make it, we are sorry to tell you that you can’t enjoy the policy.
Q: Does the refund include the shipping cost and Vat or Tax?
No, we only refund the product’s cost.
Q: Can I choose any product on your website as a free sample?
No. Please choose it on our “Free Sample” page.
Q: When can I get a refund for my free sample order?
You will get the refund after we get your feedback about the sample order or your reviews are verified.
如何参与免费拿样活动？
即日起新注册用户将自动获得样品优惠券，可在 “我的优惠券” 页面（https://popcustoms.cn/coupons/my）查看。
该券适用于样品专区内（https://popcustoms.cn/free-samples/）所有产品，只需选取您心仪的产品下单即可。
样品可以自行定制图案吗？
可以。
在样品专区（https://popcustoms.cn/free-samples/）内点击您心仪的产品，进入商品详情页，点击”开始设计”即可进入商品定制页面。