POPCUSTOMS Policy on Copyrighted Designs and Logos

At POPCUSTOMS, we are committed to adhering to copyright laws and ethical business practices. In order to maintain compliance and protect the interests of our customers and business, we have outlined the following guidelines regarding copyright designs and logos:

A. No Support for Copyrighted Orders

We do not support the fulfillment of orders that involve copyrighted designs or logos. Additionally, we do not encourage users to create or upload copyrighted content on our platform. If we detect a copyrighted order before production, we will notify you to cancel the order and will process a full refund.

B. Responsibility for Undetected Copyrighted Orders

In the event that a copyright-related order is not detected by us and is accidentally processed, we are not responsible for any issues that may arise, such as the package being held by customs. Furthermore, we do not offer refunds or free replacements if your copyright-related order is seized, destroyed, or delayed by customs authorities.

C. Use of Your Own Shipping Account

If you have your own shipping account, we can fulfill and ship copyright-related orders using your shipping account. Please note, however, that using your own shipping account means you are responsible for any potential copyright-related issues, including customs problems, which rests with you.

We kindly ask all customers to respect intellectual property laws and to be mindful of the potential legal risks when placing orders involving copyrighted content. Thank you for your understanding and cooperation.

Q: What if my order is not shipped within 24 to 48 hours?

If your order unfortunately takes longer than 48 hours to ship, you are also covered by our Fullfillment Guarantee policy. Learn more about our Fulfillment Guarantee

Q: What happened if there’s an issue with my order?

Generally, our dedicated customer support team will handle all issues your orders may encounter. If necessary, you’ll be notified by us to help solve the issue.

Q: Will you add more products to the 24H catalog?

Sure thing. We aim at providing more products that can be fulfilled within 24 to 48 hours. Please stay tuned with us!

Q: How do I integrate your service with my online store?

We support integrate to famous e-Commerce platforms, such as Shopify, Etsy, Amazon, WooCommerce, BigCommerce, Ecwid by Lightspeed, Wix, Squarespace, and we also provide API integration. It is easy to integrate your store with us, all tutorials can be found here. Please feel free to contact us at business@popcustoms.com if you have any concerns.

Q: How to update the design after the product is synced to the store?

Use our Edit design feature to update your design in a second at POPCUSTOMS. If the product has synced to your store, make sure that the design has been updated as well in your store.

There are two steps to make it happen,

Step 1: Edit design at POPCUSTOMS

Step 2: Update product design in your store

Following the steps below,

Step 1: Edit design at POPCUSTOMS

Go to Dashboard – My Designs to find the design, and click the Edit design icon to edit it as needed.

After editing, please click the Update button to update this design successfully.

Step 2: Update product design in your store

If this design has been synced to your store, the store will be listed and shown up in a pop-up window.

Click the store link in the pop-up to update this design in your store directly so your customers will see and choose the correct design when they purchase in your store.

Click Edit, and scroll down to find the Mockups. Uncheck the old mockups with the previous design, and then check the updated mockups. Finally, click Confirm to update them in your store successfully.

Finally, go to your store to find this product’s listing and check whether the mockups are updated successfully or not.

That’s it!

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