*The 134th Canton Fair Overseas Buyers’ Guide for Badge Registration
https://www.cantonfair.org.cn/en-US/posts/670219168758476800
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WhatsAPP / Tel : May +86 15905998229
🚀See you in the 134th Canton Fair
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Tag Archives: others
📢Notice on Production and Shipment for the 2023 Chinese National Day Holiday!
Dear Customers / Artists,
We sincerely thank you for your continuous support and trust in POPCUSTOMS.
And inform you that our holiday timeframe of the National Day:
1: Our office team are going to have a holiday from Sept 29th to Oct 6th. (8 days total)
Our customer service team is on duty 24 hours, and will check the INQ from time to time during the holiday. But there may still be a delayed response, please wait more a while. Thanks for understanding!
2: Then you can place orders as normal, we’ll manage it!
Please note that the Factory and the Shipping Company will be on vacation for 5 days (Sept 29-0ct 3), so orders placed between Sept 26 and Oct 2 will be delayed by 3-6 days. Please note and infrom to your customers!
3: In the meantime ,we can send the Tracking Number first to you for order verification ! ( Pease ask for the request, and we’ll send / update immediately. )
If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. (Messenger/Facebook/lnstagram)
Our team will do everything possible to minimize any inconvenience caused by these delays. Thank you!
STAY IN TOUCH!
WhatsAPP / Tel : May +86 15905998229
📢❗Some products will be removed on Sept 15.
Dear customers,
We are sorry to inform you that due to the fact that there have been problems with production,
and we are more committed to quality, we need to remove these products and develop it again.
We will notify you as soon as they are available.
The items that will be removed are shown below.
We apologize for any inconvenience this may cause and ask for your understanding.
Stay tuned to our website as we’ll have other new products soon.
Stay in touch!
business@popcustoms.com
Production and Shipment Delays due to Typhoon
From July 27th to July 30th our factory location experienced a typhoon.
This typhoon caused a power outage.
The government also notified all factories and office workers not to go to work.
As a result, all factories and shipping companies were unable to work normally. We apologize for this.
During this period, production and shippment may be delayed by 3-5 days, ans the delay caused by this typhoon will not be covered by our fulfillment guarantee.
Thank you for your understanding.
Our team will do everything possible to minimize any inconvenience caused by these delays.
STAY IN TOUCH!
business@popcustoms.com
📢❗Some products will be removed on August 1st.
Dear customers,
After evaluating our product sales, we have decided to temporarily remove some of our lower-performing products from our website starting August 1st. Additionally, due to a temporary halt in the supply of factory shoe soles, some products will also be affected.
The items that will be removed are shown below.
We apologize for any inconvenience this may cause and ask for your understanding.
Stay tuned to our website as we’ll have other new products soon.
Stay in touch!
business@popcustoms.com
📢NOTICE for shipping!
July 1 – July 5, 2023 local time in the United States is the Fourth of July.
Please note that during the holiday period, all shipments are subject to extended statute of limitations calculations.
Recently it was reported that due to the impasse in contract negotiations between UPS and its union, Teamsters, the union has now voted overwhelmingly 97% to approve the strike.
While the vote does not mean that a strike will necessarily occur, it gives labor leaders the right to call a strike. If no agreement is reached on the labor contract by July 31, 2023, when the current labor contract expires, the Teamsters union side will authorize a nationwide strike by 340,000 UPS employees starting Aug. 1,2023. If this strike breaks out, it will place a heavy burden on the post office and express transportation.
To avoid this, we have updated our shipping method options. You can click here for details.
STAY IN TOUCH!
business@popcustoms.com
📢Notice for shipping update!
Dear Customers,
Due to the surge in YUN shipments, there is a delay in the shipping of the local delivery. Please understand and contact us if there is a delay for your orders by mail : report@popcustoms.com , then we’ll follow up it and send back with a answer and solution for you .
Check more details please :
① Currently, among the POPCUSTOMS shipping methods, we recommend 4PX, which is faster and cheaper among the standard shipping options and is comparable to YUN in terms of popularity.
② About orders synced to POPCUSTOMS, the default shipping method will also be changed to 4PX.
— This means that every time your store orders are synced to POPCUSTOMS, if you do not want to use 4PX, you have to manually modify the shipping method. Please be aware of this.
STAY IN TOUCH!
Business cooperation mail: business@popcustoms.com
📌SIZE CHART UPDATE!
Dear Store Owners,
We need to make an explanation about the measurement of our clothing products.
① Regarding the measurement of our clothing products, the measurement is taken from the underarm, not the bust.
② There are 9 products have been updated size chart, please note the change.
D54: Women’s All Over Print Hoodie
D55: Men’s All Over Print Hoodie
D57: Women’s All Over Print Zip Hoodie
D58: Men’s All Over Print Zip Hoodie
D59: Women’s All Over Print Polo Shirt
D61: New Men’s All Over Print T-shirt
JS_C3: Men’s All Over Print Short Sleeve T-Shirt
D67: Men’s All Over Print T-shirts
LOM: Men’s Hawaiian Casual Shirt
③ For clothing products, we will measure again and update the measurement data, and we’re planning to exlarge all clothing sizes to 5XL and 6XL, will inform when completed! Please note .
④ It’s okay if you don’t feel the need to update your sizing.
When your guests ask questions about the product size, you can teach them how to measure it.
According to the feedback we received, only 2% of our customers have this feedback so far. However, we still recommend that you update the size chart or add a note in the product description.
STAY IN TOUCH!
business@popcustoms.com
📢Notice on Production and Shipment for the 2023 Dragon Boat Festival Holiday!
Dear Customers,
We sincerely thank you for your continuous support and trust in POPCUSTOMS.
We would like to inform you that due to the upcoming Dragon Boat Festival holiday (June 22th – June 24th). There will be a delay in production and shipment.
1)All products are not produced on the day of the festival (June 22th).
This will cause a one-day production delay.
2)Details of the shipping delays are shown in the table below.
3)Holiday delays do not count towards the fulfillment time guarantee.
Our team will do everything possible to minimize any inconvenience caused by these delays. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. (Messenger/Facebook/Instagram)
We appreciate your patience and thank you so much for your understanding!
STAY IN TOUCH!
WhatsAPP: May +86 15905998229
📌WEEKLY NOTICE
Dear POPCUSTOMS users,
We have some updates to share with you this week.
—Shipping Notice for Europe & United State
【United State】Due to the recent rise in the volume of shipments to the United States, the backlog of parcels in the service provider’s warehouse has led to processing delays, and shipments to the United States are expected to have 1-3 days delay in overseas transit. Please note.
(Affected states and provinces: Arkansas, Alabama, Iowa, North Dakota, Texas, Ohio, Oklahoma, Kansas, Kentucky, Louisiana, Missouri, Mississippi, Michigan, Minnesota, South Dakota, Wisconsin, Illinois, Indiana, Georgia)
【Europe】Due to the surge of European cargo, the parcels are delayed at the end of the processing, we are actively following up, and we suggest you keep an eye on the track changes. Thank you.
—Product Sync
When synchronizing the product to your store, the branding accessories rendering can be added.
—Transfer Order
You can move your existing order to POPCUSTOMS now!
Please click here to check.
https://popcustoms.com/transfer-orders
—Sample Application
The request for free samples has been updated.
More and more samples have been added recently, you are welcome to apply for free samples to check the quality of the products.
—New products
Stay in touch!
business@popcustoms.com