Dear Customers / Partners,

To enhance manufacturing processes and elevate product quality, certain footwear items are temporarily hidden.

Please rest assured that your designed products and synced products can still be ordered and fulfilled. If you need access to these footwear products, please contact our customer service team, we will help you.( Messenger / Facebook / lnstagram )

Hidden Products

We apologize for any inconvenience and appreciate your patience as we upgrade our processes to deliver an even better POPCUSTOMS experience. Your satisfaction is our priority, and we’re here to assist with any queries.
If you have any suggestions, please contact us. Your suggestions will help us do better. Thanks in advance!

Stay in touch!
business@popcustoms.com

Dear Customers / Partners,

Hope this message finds you well.

After careful consideration, we have decided to upgrade our footwear production to provide you with a better experience.
We would like to inform you that certain footwear products have been permanently removed from our inventory and will not be restocked.

Discontinued Products

We understand that this may affect your collections and appreciate your understanding as we work to improve our products.
Please browse our wide variety of products and stay tuned for exciting updates in the coming months. Thank you for your continued support.

If you have any suggestions, please contact our customer service team. Your suggestions will help us do better. Thanks in advance!( Messenger / Facebook / lnstagram )

Best Regards,
POPCUSTOMS TEAM
business@popcustoms.com

Dear Customers / Partners,

Hope this message finds you well.

We are sorry to inform you that we have had to temporarily discontinue production of our Embroider-on-Demand (EOD) and POD+EOD products because of the failure to achieve the perfectly desired embroidery effect and necessary design adjustments.

Existing products that have already been synced to your store from our website can still be ordered and we will fulfill your orders as usual. However, please note that you can not create or redesign new embroidery products.

We’re enhancing our embroidery production mode as —CUSTOMIZE & Personalization “Name /Logo” style for your better business promotion and sales, updating in a month.

Temporarily discontinued EOD products(Will be back in a month)

In addition, some shoes and car accessories products will be temporarily discontinued in 2 weeks due to material shortages and production quality concerns. We appreciate your understanding and please plan ahead if you have orders.

Products that will be temporarily discontinued after 2 weeks

We will notify you promptly when we plan to resume production and restock these products. Stay tuned with us, we will have new mockups and features soon.

Thank you for your understanding and continued support.

If you need any help, please feel free to contact us.( Messenger / Facebook / lnstagram )

Best regards,
POPCUSTOMS TEAM
business@popcustoms.com

Chinese New Year Holiday Timeframe

Dear Customers / Partners,

This is POPCUSTOMS and inform you about the CNY holiday timeframe, please note and confirm.

Both our team and the factories are going to have a holiday from February 9th to February 17th.

Orders placed from February 5th to February 17th will be delayed because of the 3-7 business days production time.

During this period of time , you can place orders (send order files) as normal, our customer service team will be on duty (you can call us if urgent things). We will arrange it so that your orders can be produced immediately when the factory starts working.

For any inquiries or assistance, please feel free to reach out to our customer service team.

Thank you so much for your trust and support throughout the past year.

May your businesses continue to thrive!

Best regards,
POPCUSTOMS TEAM

business@popcustoms.com
Manager: May Zhong (+ 86 15905998229)

Dear Partners/ Friends,

We strive to uphold the highest standards of quality and compliance in our products.

Because of policy changes, if you receive notification that certain Cups /Tumblers (Cup products) do not comply with your country’s regulations on bottles or materials, and you can’t provide valid proof, we recommend responsibly disposing of the package for compliance purposes.
Please rest assured, we understand the inconvenience and will promptly process a full refund for your order.

Your understanding and cooperation are highly appreciated as we work to maintain the integrity of our services. If you have any concerns or questions, please contact our customer support team for assistance. ( Messenger / Facebook / lnstagram )

STAY IN TOUCH!
business@popcustoms.com

As the Chinese New Year approaches, we would like to inform you of an important update regarding our production. In preparation for the festivities, some of our manufacturing partners will be temporarily closing their plants starting January 6th.

Please click on the link below to check the products that have been temporarily discontinued.

Discontinued Items (Will be back after the holiday)

We will still continue to produce these products after the holidays.

In addition, because the material of some products need to be prepared from the new year, so we hide some products (shoes products mostly).
If you need them, please contact our customer service team. We will open them for you.( Messenger / Facebook / lnstagram )

We apologize for any inconvenience this may cause and ask for your understanding.

Stay tuned, we will bring you more products and services.

STAY IN TOUCH!
business@popcustoms.com

Dear Customers / Partners,

May this New Year (Christmas) brings you moments of peace, the warmth of cherished memories, and the love of family and friends. We extend our heartfelt wishes for a Merry Christmas and a New Year filled with prosperity, success, and continued partnership.

In the spirit of the season, we thank you for your trust, dedication, and collaborative efforts. It is our privilege to work alongside you, and we look forward to achieving even greater milestones together in the coming year.

Due to the upcoming New Year’s Day holiday (Dec. 30th to Jan. 1st), we would like to inform you that there will be a delay in production and shipment.

1)The factory holiday is 2 days, so orders placed during this period may be delayed by two days.

2)Details of the shipping delays are shown in the table below.

3)Holiday delays do not count towards the fulfillment time guarantee.

You can place orders as usual, we’ll manage them.

Our customer service team is on duty 24 hours, if you have any questions or concerns, please feel free to contact us. ( Messenger / Facebook / lnstagram )

Our team will do everything possible to minimize any inconvenience caused by these delays.

Happy New Year!

STAY IN TOUCH!
business@popcustoms.com